How Local IT Support Became a Game-Changer for Workbar Members
In late 2023 and early 2024, we began noticing a significant shift—companies moving into Workbar were increasingly looking for custom IT solutions. And the best part? Our focus on the Boston area (for now…) means that our entire IT support team is local. This allows us to offer personalized, hands-on service that goes well beyond the usual help desk experience.
Our Head of IT and I have a long history together—nearly two decades of launching Regus locations. He’s the kind of person who rolls up his sleeves and solves problems on the spot. When a member needs support, he doesn’t just make a phone call; he drives to the nearest Workbar location, sets everything up, and provides his personal number for immediate assistance if needed.
Word of our unique approach quickly spread. Soon, more companies were requesting tailored IT solutions, so we decided to make it official. We turned the most popular customizations into tiered IT packages that all members can now access. By formalizing these offerings, we’ve enhanced our user experience, ensuring that every member benefits from robust and flexible IT support—a move that has undoubtedly elevated our services.
In today’s tech-driven world, simply having a stable Wi-Fi connection isn’t enough. Members expect fast, seamless connectivity, ironclad security, and a workspace optimized for productivity. Our proactive network management delivers all this and more, offering real-time bandwidth monitoring, swift issue resolution, and strong data security—creating an environment where innovation can thrive.
Take the growing threat of cyberattacks. We’ve all seen the headlines, such as when Brandywine fell victim to ransomware. As cyber threats escalate, security is top of mind for companies, especially our enterprise clients. Our network management includes isolated networks, real-time monitoring, and secure data protection. Providing this level of security isn’t just a value-add; it’s a competitive advantage that sets us apart from the competition.
At Workbar, we believe that IT should be an enabler, not a barrier. Our local, hands-on support team, combined with scalable IT solutions, allows businesses to focus on what really matters—growing and innovating. As companies increasingly prioritize flexibility, security, and seamless tech integration, Workbar is uniquely positioned to provide a superior experience that meets these evolving needs. In a fast-paced world where downtime isn’t an option, we deliver peace of mind, making us the clear choice for businesses that need more from their workspace.
